Shipping Policy

SHIPPING POLICY Effective Date: November 22, 2023 This Shipping Policy outlines the terms and conditions related to shipping orders placed with [Fillo] ("Restaurant," "we," or "us"). Please read this policy carefully before placing an order for shipping. By placing an order for shipping, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.

SHIPPING AVAILABILITY:

1.1 Delivery Areas: We currently offer shipping services to select areas. Please check our website or contact us directly to confirm if your location is within our shipping area.

1.2 International Shipping: At this time, we only offer shipping within Madhupur, India. We do not provide international shipping services.

ORDER PROCESSING AND DELIVERY:

2.1 Order Processing Time: Once your order is placed and payment is confirmed, we will process and prepare your order for shipping. The processing time may vary depending on the items ordered and current demand. We will make every effort to process orders promptly.

2.2 Delivery Timeframe: The delivery timeframe will depend on the destination. We will provide an estimated delivery timeframe is approx 30-45 mins. Please note that delivery times are approximate and may be subject to unforeseen delays due to factors beyond our control, such as weather conditions or carrier issues.

2.3 Delivery Attempts: Our shipping partner will make reasonable attempts to deliver your order to the provided shipping address. If no one is available to receive the order, the carrier may leave a delivery notification and attempt redelivery or hold the package for pickup at a designated location. It is your responsibility to ensure that someone is available to receive the package during the expected delivery timeframe.

2.4 Tracking: Once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the status of your shipment on the carrier's website or contact us for assistance.

SHIPPING FEES AND CHARGES:

3.1 Shipping Fees: Shipping fees will be calculated based on the weight, size, and destination of the package. The applicable shipping fee will be displayed at the time of order placement. Additional charges, such as packing charges and applicable taxes, may apply and are to be borne by the customer.

DAMAGED OR LOST SHIPMENTS:

4.1 Damaged Shipments: If you receive a package that appears to be damaged, please notify the delivery carrier immediately and refuse acceptance of the package, if necessary. Please also contact us to inform us of the situation. We will work with the delivery partner to resolve the issue and, if applicable, arrange for a replacement of the order.

4.2 Lost Shipments: In the event that your shipment is lost during transit, please contact us as soon as possible. We will initiate an investigation with our delivery partner to locate the package. If the package is determined to be lost, we will work with you to provide a replacement or offer a refund, depending on product availability and your preference.

CONTACT US:

If you have any questions or concerns about our Shipping Policy, please contact us at “fillo1bhy@gmail.com”. We will be happy to assist you and provide further clarification regarding our policies. Please note that we reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting. We encourage you to review this policy periodically for any updates.